Georgia Division of Family and Children Services FAQs

  1. What are the benefits services offered through the Division of Family and Children Services in Georgia?
    The Division of Family and Children Services, or DFCS, is responsible for a handful of programs offered to Georgia residents, which include Temporary Assistance for Needy Families (TANF), food stamps, the CAPS Program as well as other services available to low-income families and families in need.

  3. How can I find out if I qualify for energy assistance through the Georgia DFCS?
    The Regular Home Energy Assistance Program is offered to homeowners and non-subsidized renters in order to provide assistance for high energy costs. This financial assistance will be based on the total annual gross income for a household as well as the household size.

  5. I know someone is committing fraud to receive Georgia DFCS benefits. What do I do?
    Reporting fraud or abuse of Georgia benefits is important in order to make sure benefits are being allocated to those truly in need. To report fraud or abuse, individuals can complete the DHS OIG Fraud and Abuse Reporting Form and submit it to the state for review.

  7. What is the Georgia Relative Care/Enhance Care Subsidy offered by the Department of Human Services?
    The Georgia Relative Care/Enhance Care Subsidy offers financial assistance to a relative or grandparent who is taking care of a child who was once in the custody of the DFCS. Eligibility requirements must be met in order for the subsidy to be approved.

  9. Once I’m approved for CAPS Program benefits, can my benefits be revoked?
    Yes. Families who are currently participating in CAPS benefits will need to verify that eligibility qualifications are still being met in order to continue receiving subsidized child care. Since funding is limited, it is important for all applicants receiving CAPS benefits to meet eligibility requirements.

  11. Can I check the status of my TANF application once it is submitted?
    All applicants who submit their TANF application through the state web portal have the capability to check the status of their application by logging back in to the platform. Outside of the online option, applicants can also call the state customer service phone number.

  13. Can I receive both the Georgia Relative Care/Enhance Care Subsidy and Temporary Assistance for Needy Families?
    No. Applicants are only able to have the option of one form of assistance as mentioned above. Yet for those applicants concerned with which will be more beneficial, the Relative Care/Enhance Care Subsidy generally provides more assistance than the TANF program.

  15. I would prefer to get a new Georgia case worker. Can this be done?
    Yes. Applicants are able to request new case worker by contacting the local DFCS office and speaking with the director. However, simply because a request is made does not mean it will be honored. The request for a new case worker may or may not be denied.

  17. If I have been denied benefits during a re-certification interview, will I still receive benefits while the hearing is pending?
    For applicants who have been receiving benefits but recently had benefits revoked, they must make a request to continue to receive benefits within 12 days of the revoke notice. However, applicants may need to repay the benefits if the hearing decision is in favor of the denial.

  19. How can I expedite my applications for benefits in Georgia?
    While some benefits cannot be expedited, both the SNAP Program and Medicare can, as long as the specific criteria for expediting benefits is met. After the applicant meets the expedite requirements, they can request their application be reviewed much faster than originally noted.

  21. In order for me to receive TANF benefits, deprivation needs to be proved. What is this?
    Deprivation is the term used when child does not have proper parental care or education as required by law in order to fuel a child’s mental, physical or emotional needs. Deprivation also includes a child who has been abandoned by his or her parent or legal guardian.

  23. I have an appeal hearing, how can I request a court-appointed lawyer in Georgia?
    In order to receive a court-appointed attorney in Georgia, individuals must go through the local court office or by contacting the Georgia BAR association. The DFCS will have no say in this matter and should not be contacted.

  25. Can I be eligible for both the Georgia School Lunch Program and the Free Breakfast Program?
    As long as applicants meet the mandatory requirements for school meal eligibility, especially involving income qualifications, then they can participate in all three lunch and breakfast programs offered in Georgia.

  27. Can adults receive the Georgia Summer Food Service Program, too?
    While the Summer Food Service Program is mandated for children and teenagers 18 years of age and younger, adults who are enrolled in an education program for disabled persons can also receive free summer lunches.

  29. I received my interview letter for Georgia benefits past the appointment date. What do I do?
    Applicants who are seeking benefits from the DFCS in Georgia and miss their appointment date should call the DFCF office immediately. Inform the office that there was a delay in the mail system and that you will be requesting a new review appointment.

  31. How long does it take to receive my EBT card?
    Applicants who apply to receive benefits through an EBT card will receive their card within 5 to 7 days after approval, as long as applicants have never had any issues with EBT in the past.

  33. I don’t know who my caseworker is. How do I find out?
    To find out who their Georgia caseworker is, applicants may call the local DFCS office or they can contact the program’s contact center directly.

  35. My Georgia Medicaid application was approved but an adult family member in the household was not included in the benefits. What does this mean?
    In many cases, if a household relative is left off the Medicaid benefits approval letter, then it is because he or she are not eligible based on his or her income limit, yet the children are. In these cases, benefits are provided solely to those approved.

  37. In order to receive certain Georgia DFCS benefits I need to participate in a case plan. What does this mean?
    A case plan is a written agreement between the DFCS and the applying familial unit, which includes measurable goals and outcomes which must be met in order to continue to receive benefits.

  39. How early are pregnant women in Georgia able to receive TANF benefits?
    For pregnant women, eligibility for TANF benefits can begin the month before their due date.